The Fallacy of Information Overload

Not a day goes by when I’m not asked about whether or not the social media bubble will finally burst. Twitter, Facebook, Google+, Foursquare, Pinterest, this all has to be too much right?

More often than not, I’m expected to assume the role of psychologist to either validate their digital existence or help individuals understand, and in some cases cope, with what is most often diagnosed as information overload.

This isn’t a new phenomenon by any means. The sensation of being overwhelmed by information has been linked to every media revolution. With every new innovation and the mass adoption of disruptive technology, the volume of information available to us grows exponentially. With media now so pervasive and portable, information, of any focus, is available, on demand, and more importantly, resides in our hands to create and consume at will. We are, for better or for worse, always on. And this is both part of the problem and part of the solution for how we evolve as individuals and as an information society.

Social media has gifted us a new democracy. And with it, the ability to connect to people around the world and create, share, and devour knowledge, entrainment, and irrelevant information at will. It’s as intimidating as it is beautiful. We have passed the Attention Rubicon and there is no turning back. The towers of social media will not come crumbling down upon the foundation of a former reality when we or the generations before us led a much simpler life. The key for us now is forged in self-control or some form of aspirational governance that focuses our connects and interactions.

Indeed, there is a very real human cost of social connectivity. But, the symptoms of information overload are only a reflection of our inability or lack of desire to bring order to our chaos. See, we are the engineers of the media levees that prevent overflow.

The challenge lies not in the realization that we are empowered to curate our social streams and relationships, but in the consciousness of what is and what could be. Meaning, that we must first understand that how we’re connecting, consuming, and creating today is either part of the problem or part of the solution. We, and only we, are in control of information overload and everything begins with acceptance.

Where do we fall in the contrast of where we are and where we want to be? For these dichotomous positions are separated only by our vision and actions. But even still, with the glut of information and the overwhelming sense of responsibility to duly engage, we succumb to fatigue.

Like in anything, there’s a dark side to all of this. One of the quiet perils of living in an always-on society is the need to stay connected. In part, we’re driven by relevance or the fear of irrelevance. If we are always part of the conversation, we remain top of mind. Additionally, we’re driven by a sense of vanity. We need to see what, if anything, people are saying about us, how they’re reacting to our engagement, and who others are talking about or to whom they’re connecting.

There’s a perpetual sense of “missing out,” which is I think at varying levels, true for all digital denizens. These networks after all are homes to very emotional exchanges. We laugh, love, fight, cry, but most of all, we live…and for some of us, we live online differently than we live in real life. The difference is, to what extent are we compelled to plug in and participate, how often, for what duration, and at what emotional depth. The answer either defines are digital lifestyle or our digital lifestyle defines us.

In 2010, Pennsylvania’s Harrisburg University of Science and Technology introduced a week-long ban of social media in an effort to curb the media diets of students. What was the inspiration for the ban? According to Harrisburg University provost Eric Darr, stress and potential addiction played strong roles in the cold turkey experiment.

Darr shared his concerns in an interview with Fast Company, “I’m sure that we have some students who are clinically close to addiction…that aside, it’s clearly the case that this set of technologies has the possibility of taking over our lives.”

Following the ban, the university conducted surveys that revealed some disturbing realities. One such result was the level of duress students were under in checking status updates on a variety of social media sites. Sound familiar? Roughly 15% of students admitted to spending between 11 to 20 hours on social media sites such as Facebook every day. This reminds me of the science fiction novel by Philip K. Dick, “Do Androids Dream of Electric Sheep.”

Our digital lives will only become far more challenging to manage. With smart phones, tablets, in-car technology, wifi in public spots in addition to planes, trains, and automobiles, the temptation to connect is pervading. And it doesn’t just stop there. Social networks are investing technology and marketing in expanding your online relationships. Through recommendation engines, they lure you to link outside of your social graph, those you know to now form an interest graph, those with whom you share common interests.

The reality is that we are learning how to use these networks and what to expect in return. We’re learning what’s possible. However, we learn as we go. We discover where the proverbial line is only after we’ve crossed or are witnesses to those who do. Our teachers, parents, role models and peers, they to coming to grips with the evolution of social media and digital culture as it affects online and offline behavior along with us. Therefore, this is a time when we are all students. At some point, we must also become teachers.

Information overload is a real phenomenon, but it is I believe, by design. It either works for us or against us and it is our choice as to which way the stream flows. In his new book, “Too Big to Know,” good friend David Weinberger shares why Information overload is our new golden age. Weinberger believes that facts have been replaced by “networked facts,” which are the result of a collective repository of shared experiences and exchanges in any digital network. In his book, Weinberger makes the case that technology can now easily feed our endless curiosity. And, as a result, how we learn, connect, interact, and work is forever changed…for the better.

Access to information and people is intoxicating. Creating an online portrait of who we are or who we want others to see is equality alluring. But without direction, governance, and discipline, we are at risk of giving ourselves to the very networks we value rather than managing the platforms to our advantage. Our participation must be inspired by purpose and parameters. No, we are not obligated to connect with everyone who connects with us. We are obligated to maintain balance in who we are, what we value, and equally the value we invest in the communities in which we participate.

As Clay Shirky recently observed, “There’s no such thing as information overload — only filter failure.”

Post comment as twitter logo facebook logo
Sort: Newest | Oldest

[...] if information overload is in of itself a fallacy, the feeling of being overloaded with information can be very real, as well as a reflection of our [...]

[...] o…Via pandodaily.com Share this:TwitterFacebookMe gusta:Me gustaSé el primero en decir que te gusta esta post. [...]

[...] The Fallacy of Information Overload (pandodaily.com) [...]

[...] #1, I’m of the same mind set as Brian Solis, who wrote another great post recently on The Fallacy of Information Overload, and Clay Shirky – “There’s no such thing as information overload – only filter [...]

[...] There is no such thing as information overload.  (Pando Daily) [...]

[...] There is no such thing as information overload.  (Pando Daily) [...]

The trick is to effectively manage your exposure to social and media tools. Leaving facebook was a revelation to me, i realised that following people i dont know on the likes of twitter and linkedin was more rewarding than finding out my friend's son was potty trained on facebook. limits on your time and a creating mental space to investigate without being alarmed and doing so at your own available pace which will vary - works i think.

[...] try to move back to the previous state. But work on improving our filters. Curation, anyone?Via pandodaily.com Advertisement GA_googleAddAttr("AdOpt", "1"); GA_googleAddAttr("Origin", "other"); [...]

Maybe we should suggest getaway locations for those with information overload. Real places people can go to to get away from the cell phone (and their boss) and the Internet. Wild, scenic, remote locations that are a day's drive or plane flight from the rat race we all live in now. I think there are probably a lot of folks like Rusty and I that crave that peaceful solace found only in wild places.... Might even make a good bloglet by itself... I do have a suggested locale if anyone wants to know... drop me a line at "inbox banccaorg.

I had a facebook account and I couldn't stop playing mafia wars so I completely disconnected and I am better off for it. I pitty the individuals I see with their smart phone constantly in their hand checking updates and checking in or doing whatever else they are doing. Relax! Disconnect!...For all the things my computer does for me, I love going on vacation and turning off my cell phone and never checking the internet. If I could ever sell my business for 7 figures, I would take that money, buy a small house somewhere on the beach in the Caribbean and never bring myself to sit in front of another computer or connect on the internet again. Good riddance internet! Good riddance technology!

Cognitive resources are scarce, and even a chief scientist at Google (and former UX director at IBM, etc.) Dan Russell, has claimed we are now bumping into "hard cognitive limits". True, there are technological solutions for the new problems we've created, but those who pump out information, "content", and especially social networking services -- are hacking the brain at a level below our conscious ability to even recognize let alone control. Or as cog scientist Eagleman puts it, "decisions are being made constantly by a part of our brain above our pay grade." We lack the security clearance to access the parts of our brain that are taking us into the damaging aspects of information overload. Of course we CAN take action, as you said, but it is astonishingly difficult. I highly recommend Clay Johnson's new book Information Diet, for a good start. But of course Richard Saul Wurman, original founder of TED, I believe, gave us "Information Anxiety", first version more than a decade ago, which should be on the required reading list of anyone involved in, well, anything.

I think this article does not take into account that many of us have been given additional duties, roles and challenges in the workplace. I agree it is needed to unplug from social media but that still does not handle the real problem in the workplace. "Doing more with less" is an adage I hear on an almost daily basis.

[...] as information overload — only filter failure.” Clay Shirky pretty much sums up a piece by Brian Solis that looks into Information overload and the role social media is playing in information [...]

Great article! But, at the risk of sounding like a Luddite, I do believe that we really are all suffering from information overload. And, while we are discussing this, I personally find Twitter to be both narcissistic (who cares what Ashton Kutcher ate for lunch, anyway?), overrated (it got credited for being the catalyst of the Tunisian revolution when it really wasn't), and FRUSTRATING (I am much too wordy to boil anything down to 140 characters!). But I do agree that Facebook has its merits, although it is not without its privacy caveats. And, having a Facebook account has definite advantages. Via my Facebook account, I have been able to find out about concerts and festivals of my favorite bands that I would not have known about otherwise, received invitations to events I would have never gotten otherwise, and (sadly) learned of the passing of two high school friends, and my cousin. I have also been alerted to many online articles on topics that really interest me, which I might not have ever StumbledUpon otherwise. My own daughter even met her boyfriend, (quite a nice guy), on Facebook. And, none of this would have happened otherwise, so while I remain disdainful of many aspects of Facebook, including its addictive nature, (which some of my friends refer to as "FACECRACK"), I can certainly see its advantages. I find it fascinating from a social standpoint that the Pennsylvania university had a week-long social media blackout, not unlike the 70's movie "Cold Turkey" starring Dick Van Dyke. Having spent a few weeks in rural Tennessee this past year, I know what's it like to go cold turkey myself. For anyone who wants to try this experience themselves, I suggest a week-long vacation to the Smoky Mountain National Park, where there are no Internet cafes and nearly no cell phone reception. In fact, leave your Smartphone in the suitcase, and see for yourself what it's like to me media-free for a while. It's quite liberating.