Chirpify Facilitates Scarily Seamless Twitter Payments

Sell Simply launched last year with the goal of changing Twitter from a content platform to a marketplace. After a few months of testing and 300 transactions, the company relaunched today as a full Twitter commerce platform with a new name–Chirpify.

The product integrates with users’ Paypal accounts to facilitate payments on Twitter. It works as such: A Chirpify-registered user sends a tweet detailing a product for sale or a donation request. You reply with “Donate $5 to charity:water” or “Send @friend $20 I owe her” or simply, “buy” and that’s it. Money donated. Box of Powerbars shipped. Receipt mailed. Friend happy.

It seems terrifying (in an “Oops I just bought a lawnmower” way), but Chirpify founder Chris Teso insists the entire thing is safe, and that his algorithms are designed not to send money based on erroneous tweets. More importantly, the Paypal connection will cover fraud issues, he says. “Paypal has built an entire business around fraud dispute. If you were to hack a Twitter account you’d still need to have another Twitter account attached to a Paypal account, attached to a different bank account to pay yourself.” Teso says the company didn’t have any problems with its 300 Sell Simply transactions.

“It’s easy by design. We want to remove all frictions from transacting,” he says. It is like Square without the need for credit cards, he adds.

Further, the company built an open API that allows third parties to develop apps. The idea is that e-commerce companies like eBay, Etsy and Kickstarter can integrate Chirpify into their sites as a way to easily extend their commerce offerings onto Twitter. The first developer to use the API is an ad agency which built an app for South by Southwest. The app allows users to buy their friend a drink at specific bars during the festival in Austin.

Seamless Twitter payments seems most suited to micro-donations, which are the new impulse buy. It’s not suited to something like apparel, where you might need to need to name a size and color, or electronics, which are a pricier, considered purchase. Electronics and computer hardware typically dominate the e-commerce market. The company’s launch partner, Powerbar is using the service to sell boxes of its bars and gels.

Teso believes Chirpify has the wind at its back. Booz & Co. argues that social commerce will reach $30 billion in 2012, and, even though brands would like to think otherwise, 48% of users follow a brand for discounts and promotions, according to a survey by Chadwick Martin Bailey in January 2011. Meanwhile a Social Commerce Today survey revealed that 32% of Twitter users would purchase directly over Twitter if they could.

Chirpify earns a 2% flat fee on direct peer-to-peer payments; the commerce and fundraising products have tiered percentage charges, and a pro account, aimed at high volume businesses, costs $49 a month. The enterprise model, which provides a dashboard to big brands to deeply integrate Chirpify into its listings, is a higher monthly fee.

Chirpify is one of two startups backed by Upstart Labs, a Portland incubator.

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[...] despite the preponderance of tools meant to ease money collection like Paypal, Venmo, now Chirpify, the organizer is still left on the hook for the entire [...]

[...] payment system platform for Twitter, seamlessly integrates the user’s PayPal accounts. The process is amazingly simple; tweeting a simple “Donate $5 @user” will transfer the amount to the named organization or [...]

[...] Chirpify Facilitates Scarily Seamless Twitter Payments [...]

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About 3-4 years ago, Twitpay ( http://twitpay.com ), Twippr ( http://twippr.webs.com ) and TipJoy (deadpooled) made similar "Pay $X to @username" systems. Chirpify is nothing new. It's the same product with a prettier, 2012-styled (that is "Twitter bootstrap"-styled) website. All three of the aforementioned effectively failed to gain any real traction, and I don't see Chirpify being any different. People simply don't want to use multiple middle-man services (in this case Twitter, PayPal, and Chirpify) to pass money around. If PayPal or Twitter was making this service (thus cutting out at least one of the middle-man services, potentially 2 if Twitter made it), the result would be a product that people would use. Until then, don't bet on it. Disclosure: I did some work for Twitpay back in 2009.

Mike, appreciate the candid feedback. To start off with, I don't think your binary logic of X failed, so Y must fail makes any sense. In fact, many ideas have succeeded where similar ideas have failed. Just take a look at social media sites in general. Second, you're comparing us in a strictly direct payments context of passing money around. As I said to BrettRad above, we do so much more than just Direct Payments. We have deep integration into e-commerce platforms that enable brands to turn Twitter into an e-commerce channel. We do this by enabling them to list right from their e-comm platform. When someone purchases their item on Twitter with one reply of “buy”, we fullfil the order back in their e-comm platform. Seamless, frictionless Twitter Commerce with full cycle fullfilment. We also enable small businesses and individuals to do the same thing with our dashboard. We also do the same thing for donations.

smooth 5 pts

Hello Teso, Just wondering if you know whether Chirpify is AVAILABLE to UK Sellers? Thank you :-)

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Have we forgotten (so quickly) how fickle the "Twitter ecosystem" can be? Unless you're rolling the dice to be a Twitter acquisition target, the whole thing seems precarious simply based on Twitter's history with regard to any/all 3rd party platforms that make a few dollars within their universe. A lot of developers (and their $$$ backing) have been burned dabbling in these waters. Hopefully you'll be assimilated into the Mothership within 30-days and your Investors will buy you drinks. It's that 31st day, without a phone call, that's the problem.

My understanding is that while Chirpify works through Twitter, it is not dependent on Twitter. I could be wrong, of course.

[...] Chirpify Facilitates Scarily Seamless Twitter Payments, pandodaily.com [...]

Minor typo above that mentions Chirply when it should be Chirpify. :)

Thanks John. Someday, I will write a typo-free story. That will be the day our copy editor starts.

Dwolla is a great product and competes with us on the Direct Payments end. However, we do so much more than just Direct Payments. We have deep integration into e-commerce platforms that enable brands to turn Twitter into an e-commerce channel. We do this by enabling them to list right from their e-comm platform. When someone purchases their item on Twitter with one reply of "buy", we fullfil the order back in their e-comm platform. Seamless, frictionless Twitter Commerce with full cycle fullfilment. We also enable small businesses and individuals to do the same thing with our dashboard. We also do the same thing for donations. As for Gumroad, unless I've missed something, they make it simple to create a short link to a credit card form. I don't see the innovation there. A link to a credit card has been around as long as the internet. Hope that helps clarify.

Thanks Chris for the explanation.

Erin, Great insights. However, this quote may be the seed of the issue: "We want to remove all frictions from transacting,” he says. It is like Square without the need for credit cards" by Chris Teso. Now from a Valley perspective the world seems to want everything to be "frictionless", however in the empirical reality 100 miles from the hip locations in the US, this is really not a target agenda for the vast majority of people when it comes to payments. Of course everyone wants a delightful experience and companies like Square are working hard at making this happen, perhaps even PayPal retail. But... There is a reason why you can not just plug your credit card in to a slot machine at a Casino. Quite a long time ago these ideas were tested and they had a rather terrible result. Too friction free when it comes to Payment Card Transactions in far more dangerous than even most experts would understand. Not studying how other have failed in this manner will doom anyone to relive history. There is no surprise that PayPal is the underling payment system, Chirpify would have few choices at this point. I am rather certain that PayPal needed a great deal of financial guarantees on deposit to even test this concept out. But PayPal's modeling systems may not be nearly enough. Add to these issues to the untested waters of the convergence of social media and payments. I find it abundantly fascinating every time I am asked to review a new payment concept and discover that very little attention was paid to actual security and the perception of security from the point of both merchant and consumer. The fact is, PayPal lost millions of dollars learning a number of lessons that a study of history would have solved and was on the verge of imploding more than a handful of times. Absolutely PayPal has developed some of the best transaction modeling systems to be found, but Chirpify will need to do far more than write a few lexicon analyzers to address potential issues. At the end of the day, the Chirpify problem to solve is a human element problem that technology alone will not be even close to solving alone. http://www.quora.com/Brian-Roemmele

Erin, thanks for the great article. We're overwhelmed and excited by the response today.

[...] The company built an open API that allows third parties to develop apps. The idea is that e-commerce companies like eBay, Etsy and Kickstarter can integrate Chirply into their sites as a way to easily extend their commerce offerings onto Twitter. The first developer to use the API is an ad agency which built an app for South by Southwest. The app allows users to buy their friend a drink at specific bars during the festival in Austin. — PandoDaily [...]

300 test transactions seems kind of small for testing an essentially 'new' type of financial transaction. I would have expected the test transactions to be in the thousands before launch.

Too bad they use Paypal, it would be really innovative if they managed to have their account system.

We will be rolling this feature out at kleemi very soon

Well we can all guess where the next episode of 'The Oh-my-God-we're-so-veryveryvery-sorry Startup Show' is going to come from. I'd be very concerned if this is a confirmation-less process or if you only need to connect to Chirpify the first time. I can see a hundred ways this system could be badly abused. I just hope Chirpify's developers spotted them all, too.