In the past few weeks, we’ve seen a rash of issues rear their ugly heads in the technology industry. Google integrating Google+ into search results, and unifying its privacy policies. Path and its privacy issues. The state of low-quality link-bait blogging. Apple, Foxconn and working practices. Finally, today, the Wall Street Journal publishing a report accusing dozens of websites – including Google – of circumventing security measures for the tracking of users.
The common denominator of each of these situations isn’t that the companies are evil, or that the shareholders demand too much from executives. Instead, the common denominator is that all of the above products are cheaper, better or free as a result of shortcuts. Shortcuts that were implemented because of demands from users, customers and consumers. That means that in the end, one person is at fault for these ‘scandals’:
You (and me).
For a bit of back story, let’s look at one of the biggest providers of free software: Google. Google is successful because it organizes information, whether it is a webpage, a list of directions or an email. It sorts it, organizes it, simplifies it and then provides it for free. However, Google is still a company and needs to make money somewhere. What does Google ask for in exchange for this neatly packaged public information? Private, personal information. This is a deal every user of Google makes, whether they know it or not.
What do people choose? The vast majority choose not to pay attention to this. Instead, they make use of Google, Facebook and Twitter with the expectation that the services are free and always will remain so. They buy relatively inexpensive iPads that take advantage of loose labor laws in China, in exchange for cheaper devices that reach the market quicker. Then, when The New York Times or The Wall Street Journal publishes a report about “breaches of user trust”, people blow a gasket. Do you know why these companies do these things time and time again? They need to, to remain competitive and to satisfy the customer’s demands. If we were paying for Google Search, Google wouldn’t be putting ads up, now would it?
Not only is this behavior par for the course on both sides of the table, but it is also damaging to the technology ecosystem in the long run. New companies are forced to create products that are free and simple, yet must do so without the backing of a major corporation like Google.
Take, for example, Path. The company relaunched its marquee application with an intuitive design and a near seamless experience. One of the important features is the “finding friends” section. To make this is painless as possible for the user – as the user demands expects – Path automated the process. This speeds up the task, makes it appear magical for the user, and simplifies the application (simple is somewhat of a buzzword in the technology community right now). Why did Path do this? So that it could make the best application it knew how to. The type of application the user expects.
That’s just one application, but it extends to almost every other application. When you are developing the next big thing, you are faced with three demands. The first is that no one wants to pay even $0.99 for a useful application, so you must find another way to make money (we’re not getting into the fact that the device it runs on costs hundreds of dollars). The second is that users expect everything to be free, because that is what they’ve been conditioned to expect from any number of large companies. The third is that it must be an amazing and revolutionary application. Seems impossible to make an amazing application for free, doesn’t it? Well, it is.
Now, with companies like Apple, its products are clearly not free. However, that does not mean Apple isn’t making compromises to keep customers happy. Rather, Apple maintains relations with Chinese factories because they are cheaper, but also because they are faster. This is a topic that The New York Times covered recently, and it is reinforced every time you see a factory come online in China and whip out 100,000 iPads per day. Why does Apple do this? Because the customer wants an iPad, and they want it right now.
With these demands being placed on companies, we should all remember something in the future. Google offers you free email. Facebook offers you access to your friends. Path gives you a seamless experience. Apple provides cheaper hardware with quick turnaround. They do all of these things because you, the user, the customer, the consumer, demanded it.
You did it because you are impatient – I did too! – and because you don’t want to spend money. These are reasonable excuses, but we have to remember something. These are still companies, and although we don’t have to pay money, we pay for it with something else.
We should remember this, because nothing is for free.





Trevor, You hit the nail on the head. All the responders in denial actually do make your case. The question how to change this situation? Pay for your stuff. I alway buy the paid version of apps, rather than the ad supported ones. I alway buy my music and pay for films. Don't I use free apps? Yes of course, however, only if that the only version available. Read the popup information before installing apps that require access to system resources like the address book. Initially WhatApp allowed the user to pick and choose the contacts you wanted to use WhatApp with. Later versions demanded access to the address book in order to grant you access to the app. That's when I deleted the program and paid for my SMS text messages. To concur with Trevor: nothing is 'really' free. So always question yourself: does a service or product has any real value for you? When it really does pay for it. You don't work for free. Do you? At least least not full time. So why expect others to work for free. Marlon Simons The Netherlands
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LikeI agree with you about Google. I willingly trade a little privacy for endless productivity tools and don't complain when they change it. Apple on the other hand is bringing in large profit margins for what you call "relatively inexpensive" tablets and making their employees work in horrendous atmospheres. They could easily cut into these profit margins and give their employees better living standards. And by better living standards I do not mean nets in order to prevent suicides. This is a world apart from one another and shouldn't be in the same article saying that it is the fault of the consumer. Business practices for each company is NOT the consumers responsibility it is the responsibility of the leaders of that company. It is the consumers responsibility to choose to whether once those practices are brought to light if that is something they are willing to endorse with their money.
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LikeSorry dude but you are way off when you blame the customer and consumer for all this. The mentioned companies and others constantly push to gain a competitive advantage, more traction and higher sales and they leverage our natural lust for more and better things or services. Of course I want a Ferarri for the price of a Jetta and please deliver it this afternoon when I order it now... Would I give you my DNA sequence, my family tree and my grandmas shopping habits in return ... maybe. The real deal is that the one thing that silicon valley values is scale - at any cost. Only through scale can this industry return the cost for tech development, product craftsmanship and distribution. The fierce competition drives everything to the edges where companies see no other way to improve over their competition then to cross the lines in terms of privacy and manufacturing conditions. The trick is that most normal consumers don't know what deals they are agreeing to. For obvious reasons the companies want to keep any necessary disclosure as obscure and hard to understand as possible or do you really think as many people wild have signed up for gmail if it would say in big letters "we use your emails to build a consumer profile which we can leverage for more effective advertising and who knows what in the future - in return you'll get the email service for free" ? You can't blame the consumer unless the usually hidden consequences are as much in their face as the product offered. In the case of Path it would be no problem if it would have disclosed their address upload practice upon signup so the consumer can choose if they want to go ahead or drop it. Blaming the consumer who is deliberately kept in the dark is nonsense. Forcing. Ompanies to disclose their practices in a user friendly way is the right thing to do.
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LikeTrevor, Great article. Businesses give the customers what they want, and we (as a consumerbase) want it faster and cheaper. A lot people didn't think through the consequences of this because they were having too much damn fun searching Google 100 times a day or talking to their friends on Facebook. I don't have much need for privacy right now, but I think it's important to know where to go when we need it. That'd be a conversation worth having.
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LikeSam, I am at a loss to know how to respond to the sentence that reads: "I don’t have much need for privacy right now, but I think it’s important to know where to go when we need it." Which you follow with: "That’d be a conversation worth having." I picture a FEMA camp, an orange jump suit and a National Guardsman interrogator in your future. And if such an unfortunate situation should also befall me - as a result of the kind of utter sheeple naivety you're spewing out here, you and I sure as hell will be having a VERY interesting conversation. I suggest you read Orwell and Niemöller before replying.
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LikeYeah yeah, and Robert Johnson went to the crossroads and 'sold his soul to the devil'. It is now, as it was in Johnson's day, a question of what is expected, and who expects it. Johnson's people expected he would keep on playing religious music - when he wanted to play the blues. Sure we expect Google to carry on providing services for free, but not at any price, and I haven't noticed them not making money from all those ads - have you? If you really want to play games with the relationship between big companies and consumers, you have to also examine the relationship between, big companies, big governments and national security agencies. Who REALLY benefits from our alleged greed and stupidity in checking those EUAs? Big companies have a choice. They can go so far and no further, protecting (instead of profiting from) personal information - if they choose to... if they value their relationship with their users/customers/consumers more than the relationships they have with governments and security agencies. You only have to look at Jerry Yang's unforgivable behaviour in China to understand what I'm talking about here. Okay, so Google played that one slightly differently, though not much - and they could clearly afford to. But more recently Google has been playing a very different game, that involves trying to beat Apple and Microsoft... and Facebook, whilst failing to understand Apple (no-one really does), failing to grasp why Facebook works, and ultimately, in the process, becoming more and more like Microsoft - which if you study it carefully is very much like a Cali drug cartel. How is any of that MY fault? I don't even own Google stock! But hey, it's Saturday, or time for Trevor Gilbert to issue his own contribution to the revenue generating process. Be careful though. On ZDNet, some people consciously and consistently refuse to respond to certain contributors charged with being troll baiters.
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LikeThis was one of the worst articles I've see on this subject. Google is constantly pushing the limits and crossing the line. There is a way to make the right decision.
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LikeEnlighten us why don't you?
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LikeThey all cross the line to push for innovation. And usually they know when to pull back. Ultimately the end user is Google's real customer and as such they are forced to make the right decision. They aren't perfect, running a $40B business is hard, complicated work.
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LikeBack when I was in the tailoring business, our company made some of the best suits in the world. Savile Row. Hand-made by English master tailors. Top, top, top drawer stuff. But they REALLY WERE some of the best suits in the world. Our clients were Royalty and celebrities and Fortune 500 CEOs. The only trouble was, yeah, the cost $4-5 thousand a pop. After a bit, thanks to social media, we were able to reach out to the Silicon Valley crowd, the first English tailoring firm to really do so. And business was brisk. Of course, once the geeks saw what was happening, they started gaving us a lot of opinions... More than once, we were told, "If you REALLY had your act together, not only would they be the best suits in the world, they'd also be the cheapest!" Hmmmm... By that logic, would you ask the top software dude for Apple or Facebook to work for minimum wage? Of course not. The moral of the story: Never confuse the blog comment of somebody with no skin in the game, with reality. Geek or no-geek. Thanks for the cartoon gig, Trev, I had fun :) hugh@gapingvoid
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LikeOr like som articles in Pandodaily. Sometimes it is pretty obvious why the Pando site is free to access. Sorry mate - the logic in this article simply stink. Yes I know you in "the old web" is under attack but that doesnt justify the kind of user-abuse you are defending. And jumping on Apple based on articles by "that" writer ... hmmm. How about it Mr. Gilbert - why not try some real journalistic work and visit Foxconn and tell us what is really going on there? Rather than just participating a the new "closed"campaign like some stogee.
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LikeI'm not sure how aware you are about what's happening in the rest of the world, but if you are somewhat aware than the abuse we the free user of gmail or facebook are getting is nothing compared to kind of abuse people in third world get when we buy some iPad or say chocolate for that matter. The point he is making is purely valid we the user are responsible for what being done to us. That greed to get more, earn more money, use product for free. Like it or not, we all are part of it.
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LikeOk, it's all our fault for loving the shiny. How do we change this?
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LikeDont buy any electronics for a start. Join the amish. Oh, don't buy any clothes or shoes either unless you know the factory. Dont buy anything. Where do you think the computers and cameras New York Times use was manufactured? Or you could grow up and realise that China is not static. It is a developing country and keep buying so it can continue to develop. The big problem right now is not Foxconn, it is the conditions in the building industry, the garment factories making your clothes and those who still live in very poor farming areas. The chinese is just getting started and with education and experience they will continue to prosper and everyone there will move up the food chain. If you want to help chinese workers then help put pressure on the chinese government to open up the country more. And pressure on your local politicians not to limit imports from china - it is not their fault the US lost its leading position in manufacturing.
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LikeThe US is still the leading manufacturer. It just does most of it with machines.
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LikeTrevor Gilbert this is one of the best articles I have ever read. We the users also never realize how much we are affecting people on the other side of the world. Like here in the case of Apple's manufacturing plant in China.
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