Kaiser Permanente’s New Tech Measures Bring Patient Loyalty
HMO Kaiser Permanente has found its early dedication to personal health record (PHR) has led to patient loyalty, according to a new study in the American Journal of Managed Care. My Health Manager, Kaiser’s PHR, is an electronic health record and Web portal that lets patients manage prescription refills, make appointments, and more. Roughly 80% of Americans want Web access to their health records, but only 7% have used PHRs, according to the study. [Source: InformationWeek]























