Saygent Analyzes Your Voice to Tell Retailers if You’re Happy
The problem with customer relations surveys, particularly in grocery stores, is that most people don’t want to tack even more time to the slot devoted to last-minute Doritos runs. Saygent wants to help retailers avoid that trap by applying voice analysis to a single question, using their software and algorithms to gather as much information as possible from how a customer answers the question. The company has raised $1 million to date and is already used by DirecTV and Comcast.
[Source: GigaOM]























