Uber says it "hadn't gotten around" to investigating complaints that driver Jason Dalton was dangerous
Uber had “not gotten around” to contacting Uber-driving alleged mass-murderer Jason Dalton after a passenger complained about his erratic driving and apparent unhinged behavior.
According to the Guardian’s Nellie Bowles, Dalton had a 4.7 average rating having completed 100 rides since joining uber in early January.
An Uber spokesperson explained to Bowles that they had not contacted Dalton, and would not normally deactivate a driver accused of driving erratically without first contacting them:
“Because we get a lot of people saying bad driving and there’s two sides to that and sometimes, it’s not fair to deactivate them or not give them a warning.”
As well as complaining to Uber, the passenger called 911 to report Dalton’s driving.
The fact that Uber apparently failed to act on a complaint about driver behavior, necessitating a 911 call, just four hours before that driver allegedly slaughtered six people presents a huge problem for the company, already facing criticism over its background checks and safety record.
To make matters worse, the company told reporters on a conference call that "there were no red flags, if you will, that we could anticipate something like this."
According to the New York Times’ Mike Isaac who was on the call: “Uber [stated] clearly that it believes it responded to the best of its ability and aren't changing its procedures substantially if at all.”
Shortly before Bowles published her story, she tweeted that the company had attempted to go over her head by asking to speak to her editor.
Uber is the only company that, hearing I wanted to write a story, has asked to speak with my editors. Is this normal? Does this happen?— Nellie Bowles (@NellieBowles) February 22, 2016
“Is this normal?” Bowles asks.
To which the accurate response is: There’s normal, and then there’s normal for Uber.